Privacy Policy
1. Information We Collect
When you place an order or contact us, we collect personal information such as your name, email address, shipping address, and payment details. Payment information is processed securely through Shopify and is never stored on our servers.
2. How We Use Your Information
We use your information to process and fulfil your orders, communicate with you about your orders, provide customer support, and send order confirmations and shipping updates.
3. Sharing With Third Parties
We only share your information with trusted third parties needed to operate our store:
- Shopify (e-commerce platform and payment processing)
- Shipping carriers (to deliver your order)
- Payment providers (Visa, Mastercard, PayPal, iDEAL, Klarna, etc.)
We never sell your personal information.
4. Cookies
We use cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings.
5. Your Rights
Under GDPR, you have the right to access, correct or delete your personal data. To exercise these rights, contact us at info.ballarena@gmail.com.
6. Data Retention
We retain order and customer information for as long as required to fulfil legal and tax obligations.
7. Contact Us
For any privacy-related questions, contact us at info.ballarena@gmail.com.